ARNOLEX

Refund Policy

At Arnolex.in, we ensure that our customers receive only high-quality products. If an issue arises, refunds are processed strictly under the conditions below:

1. Eligibility for Refund

  • Refunds are applicable only for non-customized products that are defective or wrongly delivered.

  • Customers must provide clear unboxing video proof to verify the issue.

  • Customized products are non-refundable, except in cases of genuine manufacturing defects.

2. Verification Process

  • Once your return request is raised, our team will review the provided video proof.

  • The product must be returned in its original condition with packaging.

  • Refund will only be initiated after the returned product is received and verified by our quality team.

3. Refund Timeline

  • After verification, the refund will be processed to the original payment method.

  • Refunds typically take 7–10 business days to reflect in your account, depending on your bank/payment provider.

4. Non-Refundable Situations

  • Customized phone covers (unless defective)

  • Products damaged due to misuse, mishandling, or unauthorized accessories

  • Return requests without unboxing video proof

5. Contact Us

For refund-related queries, please reach out to us at:

Arnolex.in
📧 Email: returnrefund@arnolex.in
📞 Phone: +91 9167828798
🌐 Website: https://www.arnolex.in